Terms of Service

By creating an account, accepting these Terms electronically, or continuing to use the Portal after being required to accept a new material version, you agree to these Terms.

If you use the Portal for an organisation, you represent that you are authorised to use the Portal for that organisation. Your acceptance does not by itself create authority to enter into a separate commercial contract on that organisation’s behalf.

If you do not agree, do not use the Portal.

The Portal supports authorised ICAN personnel; authorised users of ICAN client organisations (“Client Users”); and independent experts or consultants who engage or may engage with ICAN (“Experts”).

Some Portal functions are available only to a particular user type or role.

The Portal is an administrative and collaboration environment. It does not replace an Expert Master Consultancy Agreement, client agreement, engagement letter, statement of work, purchase order, confidentiality agreement, data processing agreement or other separate contract.

If these Terms conflict with a signed separate agreement concerning the same subject matter, the signed separate agreement prevails to the extent of that conflict.

A Portal display of an opportunity, project, rate, invoice, document or status does not create a binding engagement unless the applicable separate agreement says that it does.

You must provide accurate account information and keep it current. Accounts are personal to the named user unless ICAN expressly provides an organisational or shared account type.

You must not share credentials or allow another person to use your account. You are responsible for activity carried out through your account, unless you promptly notify ICAN of suspected compromise and the activity occurred without your authorisation.

ICAN may require multi-factor authentication, identity verification or other reasonable security controls.

You must be at least 18 years old and legally capable of entering into these Terms.

Client Users must use the Portal only within the scope of their organisation’s authorisation.

Experts must not represent themselves as employees, agents or authorised representatives of ICAN unless a separate written agreement expressly states otherwise.

You may use the Portal only for legitimate ICAN-related business purposes and the purposes made available to your role.

You must comply with applicable law, contractual confidentiality duties, client restrictions and ICAN security requirements.

You must not: access data, accounts or functions you are not authorised to access; attempt to bypass security, authentication, rate limits or access controls; introduce malware or harmful code; scrape, harvest or systematically extract Portal data except through an authorised function; or reverse engineer the Portal except to the limited extent a mandatory law prevents that restriction.

You must not: use the Portal to infringe intellectual-property, privacy or confidentiality rights; upload unlawful, fraudulent, defamatory or materially misleading content; impersonate another person; share client confidential information outside the authorised engagement; use information obtained through the Portal to circumvent ICAN or improperly solicit a client or Expert in breach of an applicable agreement; or use the Portal in a way that could materially impair its security, availability or integrity.

You remain responsible for the accuracy and lawfulness of information you submit, and you must have the right to submit any personal data, document or confidential information you upload.

You grant ICAN a non-exclusive right to host, copy, process, display and transmit submitted material only as reasonably required to operate the Portal, provide the relevant service, comply with law, protect the Portal, and perform applicable agreements.

This does not transfer ownership of your pre-existing intellectual property to ICAN.

An Expert profile is not an offer of work, a guarantee of assignment or a promise of any minimum volume.

ICAN may assess, shortlist, decline, suspend or remove an Expert profile in accordance with applicable agreements and law.

Rates, availability and opportunity information may be indicative until confirmed in an applicable engagement document. Experts must promptly correct information that becomes materially inaccurate.

Client Users may see information relating to their organisation’s ICAN engagements according to assigned permissions.

Client Users must treat Expert information, commercial material and non-public engagement information as confidential and use it only for the relevant ICAN relationship.

A Client User must not export or repurpose Expert information outside the permitted engagement or applicable client agreement.

The Portal may present documents for electronic acknowledgement, acceptance or signature.

Where a document is designated for signature, you agree that an electronic signature method may be used and that your electronic action may evidence your intention to be legally bound.

ICAN may retain evidence of the signing or acceptance event, including the document version, timestamp, typed name, attestation, security and audit data, and document integrity information. An electronic copy retained by ICAN may be used as evidence of the transaction, subject to applicable law.

ICAN processes personal data as described in the Privacy Notice.

Where ICAN acts as a processor of client personal data, the applicable client agreement and Data Processing Addendum govern that processing.

You must not upload personal data that is unnecessary for the purpose of the Portal function you are using.

You must protect non-public information accessed through the Portal that is confidential by nature, marked confidential, or reasonably understood to be confidential.

Confidentiality obligations in a separate NDA, MCA, client agreement or engagement document continue to apply and prevail where they impose a higher standard.

You must promptly report suspected unauthorised access, disclosure or loss through the contact mechanism provided by ICAN.

ICAN and its licensors own the Portal, its software, design, branding, documentation and other materials made available by ICAN, excluding material owned by clients, Experts or third parties.

Subject to these Terms, ICAN grants you a limited, revocable, non-transferable right to use the Portal for the permitted purpose of your account.

Nothing in these Terms transfers ownership of deliverables or project intellectual property governed by a separate agreement.

The Portal may rely on third-party infrastructure or services, which may be subject to their own terms or privacy practices where you interact with them directly. Providers that process client personal data on ICAN’s behalf are listed in the subprocessor register.

ICAN remains responsible for its own contractual and data-protection obligations and does not use this clause to exclude obligations that cannot lawfully be excluded.

ICAN may modify, maintain, update or replace Portal functions, and does not guarantee uninterrupted or error-free availability.

ICAN may suspend access for maintenance, security, legal, abuse-prevention or operational reasons. Where reasonably practicable, ICAN will avoid unnecessary disruption to active engagements.

ICAN may suspend or terminate Portal access if required by law or client instruction within the client’s authority; where necessary to protect security or confidentiality; if you materially breach these Terms or a related agreement; if your relationship with ICAN ends; or if the account is inactive and no longer required.

Suspension of the Portal does not automatically terminate a separate agreement unless that agreement provides otherwise.

Provisions intended by their nature to survive — including confidentiality, intellectual property, liability, evidence and dispute provisions — continue as applicable.

The Portal is a business administration tool. Information shown in it may depend on information supplied by users, clients, Experts or third parties.

Except as expressly stated in a separate signed agreement, the Portal is provided on an “as available” basis to the extent permitted by law.

ICAN does not warrant that every opportunity, candidate, Expert, document status, estimate or projection shown in the Portal will result in a transaction or outcome.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

Subject to that, and to any different liability allocation in a signed separate agreement, ICAN is not liable under these Terms for indirect, incidental, special or consequential loss, or loss of profit, revenue, opportunity, goodwill or anticipated savings arising solely from use or unavailability of the Portal.

ICAN’s aggregate liability arising solely under these Portal Terms in any twelve-month period is limited to AED 10,000.

That cap does not amend or cap liability under a separate signed client agreement, MCA, NDA or engagement. The liability terms in that separate agreement apply to that agreement.

To the extent permitted by law, you are responsible for direct losses, claims and reasonable costs caused by your intentional unlawful misuse of the Portal, material breach of confidentiality, infringement of third-party rights, or submission of content you had no right to submit.

This does not create liability for ordinary good-faith use of the Portal.

ICAN may update these Terms. If a change materially affects rights or obligations, ICAN will issue a new version and require re-acceptance before continued use.

Non-material changes — such as formatting, typo corrections or contact updates — may be published without re-acceptance. Version history is retained.

Legal notices relating to a separate agreement must be given using the notice mechanism in that agreement.

Questions about these Terms may be sent to legal@icanmena.com.

ICAN may send Portal notices to the email address registered to your account, or display them in the Portal.

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

The courts of Dubai, United Arab Emirates have exclusive jurisdiction over disputes arising solely from these Terms, unless a signed separate agreement provides a different dispute forum for the relevant matter.

If a provision is held unenforceable, the remainder continues in effect to the extent permitted by law. Failure to enforce a provision is not a waiver.

You may not assign your Portal account or these Terms without ICAN’s written consent. ICAN may assign these Terms as part of a merger, restructuring or transfer of the relevant business, subject to applicable law.

These Terms, together with documents expressly incorporated into them, form the agreement governing use of the Portal, without displacing signed separate agreements under “Separate agreements and order of precedence”.